# How to request a refund

Due to built-in fraud prevention measures on our site (believe us, we dislike fraudsters as much as you do), automatic refunding may be temporarily disabled in some cases. If you run into this, our Support team will gladly continue to assist with your refund requests. Simply email <contact@flowappz.com> and we’ll process your refunds on our end.\
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If you are eligible for a refund, follow these steps to submit your request:

1. **Visit the FlowAppz Customer Portal** at [app.flowappz.com](https://app.flowappz.com/).
2. Go to the **Support Dashboard**: [Create a Ticket](https://app.flowappz.com/dashboard/tickets/create).
3. provide the necessary details about your purchase.
4. Submit your request.

#### What Happens Next?

* Our **Accounts Team** will review your request to verify its validity based on our Refund Policy.
* If approved, we will **initiate the refund** and **cancel the subscription** (if applicable).
* Refunds will be processed using the **original payment method**.

If you have any questions, feel free to contact us at **<contact@flowappz.com>**.